louvit
03-06-2006, 06:52 PM
Most of you herd that GM layed off 410 Tampa employees.so yea she needs a job. heres the resume. pm me if you know of something. looking for a 8-5 type of job or at least no weekends or nights
..thanks in advance.
OBJECTIVE_________________________________________ _________________________________________
To utilize my extensive working knowledge, experience and ability to work effectively with others in a position that will provide me the opportunity to become a valuable asset to your company.
EXPERIENCES, SKILLS AND QUALIFICATIONS____________________________________ _______________________________________
· Extensive experience in client/customer/company relations
· Adept in multitasking
· Responsive, prompt and courteous
· Able to work completely unsupervised if needed
· Detail oriented
· Microsoft Windows
· Microsoft Publisher
· Microsoft Word
· Microsoft Excel
· Microsoft PowerPoint
· Knowledge of correct spelling.
· Good verbal and written communication skills
· Ability to type 35 wpm minimum with accuracy
· Ability to write legibly
· Ability to read aloud accurately, using proper grammar, good enunciation, and smooth flow
· Ability to listen attentively and maintain patience with difficult callers
· Ability to operate a phone system, personal computer, copier, and other office equipment
· Ability to adhere to all organizational policies and procedures
WORK HISTORY___________________________________________ _________________________________________
Sitel Customer Relationship Manager 09/2003 – Present
Tampa, FL
· Receives inbound calls, gathers and verifies required information, maintains an
acceptable talk time, provide front line, first level contact with General Motors customers
· Serves as Subject Matter Experts in Goodwill and the GM Service Operations Guide
· Direct contact for the AVM (Area Field Representative) should he or she need to speak with someone regarding a specific file
· Process goodwill tools for customers at the Avm’s request
· Confirms eligibility of vehicles and adaptive equipment for dealers and customers seeking reimbursement under the GM Mobility Reimbursement Program
· Answers questions in reference to the Mobility Program guidelines and Policies
· Acts as the customer’s advocate in reference to mobility concerns with dealers and customers
· Design and maintain daily, weekly, and monthly spreadsheets for all incoming goodwill requested by General Motors Field Representatives
· Performs other duties as required
WORK HISTORY CONT._____________________________________________ _______________________________________
TeamStaff Inc. Employee Leasing Company Drug Testing Administrator 09/1992 – 10/1997
Tampa, FL
PBCA Inc. Payroll Administrator 08/1991 – 09/1992
Tampa, FL
American Sportsman AP/AR Administrator 08/1990 – 04/1991
Augusta, GA
Medical College of GA Pharmacy Tech III 05/1987 – 07/1990
Augusta, GA
REFERENCES________________________________________ ________________________________________
Available upon request
..thanks in advance.
OBJECTIVE_________________________________________ _________________________________________
To utilize my extensive working knowledge, experience and ability to work effectively with others in a position that will provide me the opportunity to become a valuable asset to your company.
EXPERIENCES, SKILLS AND QUALIFICATIONS____________________________________ _______________________________________
· Extensive experience in client/customer/company relations
· Adept in multitasking
· Responsive, prompt and courteous
· Able to work completely unsupervised if needed
· Detail oriented
· Microsoft Windows
· Microsoft Publisher
· Microsoft Word
· Microsoft Excel
· Microsoft PowerPoint
· Knowledge of correct spelling.
· Good verbal and written communication skills
· Ability to type 35 wpm minimum with accuracy
· Ability to write legibly
· Ability to read aloud accurately, using proper grammar, good enunciation, and smooth flow
· Ability to listen attentively and maintain patience with difficult callers
· Ability to operate a phone system, personal computer, copier, and other office equipment
· Ability to adhere to all organizational policies and procedures
WORK HISTORY___________________________________________ _________________________________________
Sitel Customer Relationship Manager 09/2003 – Present
Tampa, FL
· Receives inbound calls, gathers and verifies required information, maintains an
acceptable talk time, provide front line, first level contact with General Motors customers
· Serves as Subject Matter Experts in Goodwill and the GM Service Operations Guide
· Direct contact for the AVM (Area Field Representative) should he or she need to speak with someone regarding a specific file
· Process goodwill tools for customers at the Avm’s request
· Confirms eligibility of vehicles and adaptive equipment for dealers and customers seeking reimbursement under the GM Mobility Reimbursement Program
· Answers questions in reference to the Mobility Program guidelines and Policies
· Acts as the customer’s advocate in reference to mobility concerns with dealers and customers
· Design and maintain daily, weekly, and monthly spreadsheets for all incoming goodwill requested by General Motors Field Representatives
· Performs other duties as required
WORK HISTORY CONT._____________________________________________ _______________________________________
TeamStaff Inc. Employee Leasing Company Drug Testing Administrator 09/1992 – 10/1997
Tampa, FL
PBCA Inc. Payroll Administrator 08/1991 – 09/1992
Tampa, FL
American Sportsman AP/AR Administrator 08/1990 – 04/1991
Augusta, GA
Medical College of GA Pharmacy Tech III 05/1987 – 07/1990
Augusta, GA
REFERENCES________________________________________ ________________________________________
Available upon request