BHN Rants here. - Page 14

**Brian** · 06-10-2008, 03:01 PM

Quote:

Originally Posted by MianoSM

I had a game I would play with another rep, if someone coined the linkski rooter,we'd keep a running tally on who could say it the most on one call: "Yep, that's right just unplug the linkski rooter, yea, what are the lights on the linkski rooter now?, oh yea we unplugged the linkski rooter didn't we?" Great when working the long nights.

Working on the phones was fun, but it shouldn't ever be an end-goal.

http://www.linkskey.com/detail.php?Productid=99

Maybe they mean linkSKEY

Gosh you guys were assholes to customers!!!!!!

**MianoSM** · 06-10-2008, 03:45 PM

Quote:

Originally Posted by Brian

http://www.linkskey.com/detail.php?Productid=99

Maybe they mean linkSKEY

Gosh you guys were assholes to customers!!!!!!

They're huge in the industy for sure....

Total Vistor: 117,483

rebels · 06-21-2008, 07:52 PM

Do any of you with a BNH box get a set of dark lines that go from the bottom of the screen to the top when on a dark screen on the high def channels? I just got a new cable box this week and when I am watching TNT or another channel HD channel that has a dark picture, I can see dark red / purple lines go from the bottom to the top. It's not THAT bad but I can definitely notice it.

I wonder why this box does it. I'm using the component cables and none of the other peripherals I use do it (360, PS3, DVD player).

**Brian** · 06-21-2008, 10:16 PM

Is it on all programming or only certain stations? Could be the broadcast.

rebels · 06-21-2008, 10:23 PM

Quote:

Originally Posted by Brian

Is it on all programming or only certain stations? Could be the broadcast.

It's on all stations. I am watching The Longest Yard on TNT and it is doing the faint lines on both regular and high def. I can't remember if my old box did this or not.. I just know that my TiVO didn't do it when I had the cable card in the box.

Should I just request a new box? This box is an older one that doesn't have HDMI but does have DVI, so possibly a new box could solve this problem, or have a BNH guy check it out here?

Trizzle · 06-21-2008, 11:06 PM

Give the customer service a ring-a-ding and they'll probably either fix it over the phone, send some one out or tell you to go swap the box at a payment center.

**thereturnofdark** · 06-26-2008, 01:38 PM

Hey what is it with BHN tech support automatically blaming your router for the reason why your internet isn't working as soon as they find out you have one? Everyday I have to come home and reset my modem because the cable light goes out around the same time everyday 5:30 PM. almost like clockwork. So I ask the tech how exactly does the modem not getting the correct signal to begin with mean that my router is the problem. I mean I always humor them and plug it directly into my machine but in all honesty i've been using BHN for 8 years and literally 2 times within that whole time my router was the "issue" when having connectivity problems.

**MianoSM** · 06-26-2008, 03:31 PM

The router is a direct hurdle between the modem (which they can see the power levels/signal levels on), and your computer.

If you call and say you have a router - it's an added piece of networking hardware that no one wants to blindly deal with.

99% of the populace has no idea what a router does (unless they got it for wireless), so removing it from the equation does a world of good.

If you go to 192.168.100.1 does that pull up your modem?

Achill3s · 06-26-2008, 04:04 PM

Quote:

Originally Posted by thereturnofdark

Hey what is it with BHN tech support automatically blaming your router for the reason why your internet isn't working as soon as they find out you have one? Everyday I have to come home and reset my modem because the cable light goes out around the same time everyday 5:30 PM. almost like clockwork. So I ask the tech how exactly does the modem not getting the correct signal to begin with mean that my router is the problem. I mean I always humor them and plug it directly into my machine but in all honesty i've been using BHN for 8 years and literally 2 times within that whole time my router was the "issue" when having connectivity problems.

Because, as with any tech support such as BHN or Verizon, each tech has a standard line of troubleshooting they must go through in order to hit certain points which affects their whole job. If a router is present, it has to be taken into the equation. If the modem is online and appears to have the correct signals, then the correct response that should be given to you is there are many possibilities that could cause your issue, router being one of them. This is not an exact science. Its a process of elimination. IMO for a tech to say that they are positive its your router is ridiculous and they shouldn't say that. It could still be the modem. It could be as simple as a loose Ethernet cable. Just have patience and understand that they are really trying to help.

Trizzle · 07-03-2008, 04:28 AM

Quote:

Originally Posted by Achill3s

Because, as with any tech support such as BHN or Verizon, each tech has a standard line of troubleshooting they must go through in order to hit certain points which affects their whole job. If a router is present, it has to be taken into the equation. If the modem is online and appears to have the correct signals, then the correct response that should be given to you is there are many possibilities that could cause your issue, router being one of them. This is not an exact science. Its a process of elimination. IMO for a tech to say that they are positive its your router is ridiculous and they shouldn't say that. It could still be the modem. It could be as simple as a loose Ethernet cable. Just have patience and understand that they are really trying to help.

A tech shouldn't say anything definitive while troubleshooting really. Can you see what might happen if I were to say "this will definitely solve your problem sir" whenever I sent out a tech? People used to say that all the time at BHN giving the customer a so-called "unreasonable expectation" which should be avoided at almost any cost. Simply put, when a customer is expecting a problem to be solved when and where you told them they would get "help" and said problem isn't resolved on the spot, that usually doesn't bode well and reps get and angry phone call or a nastygram.

I've dealt with every typical troubleshooting situation you could probably think of and a thousand more that you can't and I can say that telling the customer that "this will definitely work" is never a good idea...unless the customer demands that you lie to them (which I've had happen).

Ladybug · 07-28-2008, 01:02 PM

For having our cable through them for one year...they increased our basic cable two dollars more a month...wtf?

we called to ask them about it..."you've had cable for a year with us, there is an increase after a year...."

two dollars? I want my two dollars back!!!!!!

rip off ....if it weren't for spike/speed/espn...i'd have no cable at all

**Clint** · 07-28-2008, 01:03 PM

So you had a reduced payment for a year and you are mad they are charging you normal price now?

I had the same thing happen at my gym, :-/

Ladybug · 07-28-2008, 01:07 PM

reduced payment of 2.00 a month....i just find that weird.

**rainmkr** · 07-28-2008, 01:13 PM

inflaaaaaation.. unfortunately.

Ladybug · 07-28-2008, 03:10 PM

i guess somebody has to pay for the increase in gas prices for the cable technicians eh.

rebels · 02-14-2009, 06:17 PM

No rant since July? I can honesty say I haven't had any issues for quite some time.

**rainmkr** · 02-14-2009, 07:18 PM

Those who have had them usually made separate threads about them.... annnnnnd I try to help them out when I can.

06-26-2008, 01:38 PM	#267 (permalink)
thereturnofdark This is why i'm hot	Are you using a router?!?!?!?!? Hey what is it with BHN tech support automatically blaming your router for the reason why your internet isn't working as soon as they find out you have one? Everyday I have to come home and reset my modem because the cable light goes out around the same time everyday 5:30 PM. almost like clockwork. So I ask the tech how exactly does the modem not getting the correct signal to begin with mean that my router is the problem. I mean I always humor them and plug it directly into my machine but in all honesty i've been using BHN for 8 years and literally 2 times within that whole time my router was the "issue" when having connectivity problems.

07-28-2008, 01:02 PM	#271 (permalink)
Ladybug Eat me.	For having our cable through them for one year...they increased our basic cable two dollars more a month...wtf? we called to ask them about it..."you've had cable for a year with us, there is an increase after a year...." two dollars? I want my two dollars back!!!!!! rip off ....if it weren't for spike/speed/espn...i'd have no cable at all Last edited by Ladybug : 07-28-2008 at 01:06 PM.

06-21-2008, 07:52 PM	#263 (permalink)
rebels Shaved Accord	Do any of you with a BNH box get a set of dark lines that go from the bottom of the screen to the top when on a dark screen on the high def channels? I just got a new cable box this week and when I am watching TNT or another channel HD channel that has a dark picture, I can see dark red / purple lines go from the bottom to the top. It's not THAT bad but I can definitely notice it. I wonder why this box does it. I'm using the component cables and none of the other peripherals I use do it (360, PS3, DVD player).

06-21-2008, 10:16 PM	#264 (permalink)
Brian Beyond Retarded.	Is it on all programming or only certain stations? Could be the broadcast.

06-21-2008, 11:06 PM	#266 (permalink)
Trizzle Tripw0l @ work	Give the customer service a ring-a-ding and they'll probably either fix it over the phone, send some one out or tell you to go swap the box at a payment center.

06-26-2008, 03:31 PM	#268 (permalink)
MianoSM Custom User Title	The router is a direct hurdle between the modem (which they can see the power levels/signal levels on), and your computer. If you call and say you have a router - it's an added piece of networking hardware that no one wants to blindly deal with. 99% of the populace has no idea what a router does (unless they got it for wireless), so removing it from the equation does a world of good. If you go to 192.168.100.1 does that pull up your modem?

07-28-2008, 01:03 PM	#272 (permalink)
Clint keyboard hardass	So you had a reduced payment for a year and you are mad they are charging you normal price now? I had the same thing happen at my gym, :-/

07-28-2008, 01:07 PM	#273 (permalink)
Ladybug Eat me.	reduced payment of 2.00 a month....i just find that weird.

07-28-2008, 01:13 PM	#274 (permalink)
rainmkr tippin' on four fours	inflaaaaaation.. unfortunately.

07-28-2008, 03:10 PM	#275 (permalink)
Ladybug Eat me.	i guess somebody has to pay for the increase in gas prices for the cable technicians eh.

02-14-2009, 06:17 PM	#276 (permalink)
rebels Shaved Accord	No rant since July? I can honesty say I haven't had any issues for quite some time.

02-14-2009, 07:18 PM	#277 (permalink)
rainmkr tippin' on four fours	Those who have had them usually made separate threads about them.... annnnnnd I try to help them out when I can.