BHN Rants here. - Page 3

**John** · 12-29-2006, 08:51 AM

Quote:

Originally Posted by Vito_Corleone

What I find so humorous is that the people who actually matter in BHN, like Pollo and Trip, who work in the NOC, couldn't care less what anyone says in these threads, they actually DO know what's going on, not just what some lead has told them and they're not in here preaching about how wonderful the company is or how much better it is than Verizon. THAT is pretty funny.

to be accurate, they DO care. I've discussed this sort of thing with both of them and there are issues that piss them off... as with people I know that work with Verizon. When somebody is able to build and maintain a perfect company where the service and product are 100% perfect, let me know - i want to buy a LOT of their stock.

**Tripw0l** · 12-29-2006, 08:53 AM

Quote:

Originally Posted by Vito_Corleone

What I find so humorous is that the people who actually matter in BHN, like Pollo and Trip, who work in the NOC, couldn't care less what anyone says in these threads, they actually DO know what's going on, not just what some lead has told them and they're not in here preaching about how wonderful the company is or how much better it is than Verizon. THAT is pretty funny.

**Trip** · 12-29-2006, 09:42 AM

Quote:

Originally Posted by Vito_Corleone

What I find so humorous is that the people who actually matter in BHN, like Pollo and Trip, who work in the NOC, couldn't care less what anyone says in these threads, they actually DO know what's going on, not just what some lead has told them and they're not in here preaching about how wonderful the company is or how much better it is than Verizon. THAT is pretty funny.

I'd have to say, "It's hard to be humble". There are times I wish I didn't know what I do. I work for BHN because I seriously believe in the product. I could work for Verizon, perhaps receive better pay. But, guess what....

There is a lot that I want to say to everyone in these threads, but I really feel I'm wasting my time and theirs.

**Spelunking** · 12-29-2006, 09:52 AM

Quote:

Originally Posted by Trip

I'd have to say, "It's hard to be humble". There are times I wish I didn't know what I do. I work for BHN because I seriously believe in the product. I could work for Verizon, perhaps receive better pay. But, guess what....

There is a lot that I want to say to everyone in these threads, but I really feel I'm wasting my time and theirs.

Why do you keep saying you're wasting your time posting information? If you're wasting you're time, then don't post. I'm sure that you're not smarter, or going to go over the heads of half the people on here. I'm not saying you don't know your shit, but that there are other intelligent people in this forum, believe it or not.

**John** · 12-29-2006, 10:16 AM

i think what he's saying is (and I agree with him) that no matter what he says, your opinion isn't going to change. And its true, we have your verizon nut swingers, and your bhn nut swingers, and trust nothing anybody says will change either of their minds.

**Spelunking** · 12-29-2006, 10:19 AM

True, but if there is actual information being presented, rather than what I was told in the verizon thread, "you get what you pay for", than I would be more apt to listen.

Trip, please post, I promise to listen.

**Trip** · 12-29-2006, 11:01 AM

I wasn't alluding to "You get what you pay for". I said that people rarely take the initiative to find out exactly what it is that they are paying for.

I wish I could talk about the reasons behind some of BHN's shortcomings. There is enough allusion there to keep you busy pondering for quite some time, I am sure.

**Spelunking** · 12-29-2006, 11:07 AM

Honestly, I'm not going to spend any time pondering it. If you're not going to say anything, than there's nothing for me to think about. If I sat there scheming about what could possibly be wrong, I might as well move to Roswell and come up with 90 other conspiracy theories

**POLLO** · 12-29-2006, 11:46 AM

I'll try to be short and concise.

Is not that I don't care, but Im here to make a living just like you. There is enough firefighting that I do on a daily basis to come to my home away from home to be defending my employer on MY forums, when after all my employer doesn't care that Im in the middle of nowhere fixing shit at 3:00am on Christmas day.... Doesn't matter which sector do you work for, as long as there is another ship leaving dock there will be options and people will complain one way or the other, now that Verizon is here, you will see more of this more frequently, and in fact, I welcome that because that means Im up for bids to whoever wants to hire me at the highest rate.

Does that mean that what you say doen't matter ? of course not, some of the major compaints that I've seen logged here as been brought up to several meetings. One of them being the ridiculous idea of not having a 15/2 RR package, unless you have digital phone, which I think is a total load of shit of which none of the technical groups have any control over.

Based on the trends, in my field ( digital video, interactive, and on demand applications) the majority of our current issues are at the customers site can can be easily fixed providing there is enough knowledge, initiative, and sense of customer service with a lot of the field techs, which currently very little to none. In my opinion anyone who is employed that interacts with the customer, should be intimate on how the DHCT/MTA's work, it's boot process, loading of applications, acceptable signal threshold, but that falls on another category.

In reality we have over 2 million customers, Bright House Tampa being the 2nd largest MSO in the world, spread over Pinellas, Manatee, Hillsborough, Citrus, Hernando, Polk, and Pasco county, with over god knows how many servers, earth stations (aka satellites), receivers, routers, DWDM, repeaters, amplifiers, miles of fiber and anything in between that relates to delivering tv/phone/internet to those 2 millions customers, there is definetly a lot that needs improvement, there's a lot that we are doing right, but out of those 2 million people, you really can't please them all. I am not in sales, marketing, customer service, or customer retention, so Im not going to sweet talk you and make you offers and promises, or excuses, they aren't paying me enough.

**MianoSM** · 12-29-2006, 12:00 PM

We have 3.5 million customers from what I was told yesterday. : )

The call centers handle less the 8% of those subscribers on a yearly basis. : )

**Vito_Corleone** · 12-29-2006, 12:32 PM

Holy shitstorm, lol. What I meant buy "don't care" isn't that you guys don't care about the company or that you don't care about the customers. I was saying you don't care that some people want to complain, you don't feel the need to be in every one of these threads dangling off the company's nuts and arguing every last point for them. Sorry for using you guys as examples, I should have left your names out of it.

**POLLO** · 12-29-2006, 12:34 PM

Quote:

Originally Posted by Vito_Corleone

Holy shitstorm, lol. What I meant buy "don't care" isn't that you guys don't care about the company or that you don't care about the customers. I was saying you don't care that some people want to complain, you don't feel the need to be in every one of these threads dangling off the company's nuts and arguing every last point for them. Sorry for using you guys as examples, I should have left your names out of it.

No worries dude, Im just here to get better what I do , then move on. I just felt like writing today.

**Trip** · 12-29-2006, 01:37 PM

No offense here either Vito. I have a rant for the Verizon thread that I wrote up last night that I want to post. I'm just not so sure it'd be a good idea. Waiting for approval.

**Brian** · 12-29-2006, 01:44 PM

Quote:

Originally Posted by Trip

No offense here either Vito. I have a rant for the Verizon thread that I wrote up last night that I want to post. I'm just not so sure it'd be a good idea. Waiting for approval.

Approved, post away.

aaron1017 · 01-07-2007, 12:59 PM

I was setting up a wireless network at my mom's boyfriend's house and decided to test the upload and download speed and compare it to my upload and download speed. We both have normal residential class Road Runner service.

Here are the stats:

His:
Download - ~800 kb/s from test.tampabay.rr.com
Upload - 100 kb/s by uploading to my USF webspace

Mine:
Download - ~800 kb/s test.tampabay.rr.com
Upload - 60 kb/s by uploading to my USF webspace

Why the HELL is his upload speed so much faster than mine?!
The only difference is that he lives in Treasure Island/St. Pete (33706) and I live in Tampa (33613).

I figured I'd ask/post here before calling up Bright House and complaining.

ChrisN1313 · 01-08-2007, 01:03 AM

Quote:

Originally Posted by aaron1017

I was setting up a wireless network at my mom's boyfriend's house and decided to test the upload and download speed and compare it to my upload and download speed. We both have normal residential class Road Runner service.

Here are the stats:

His:
Download - ~800 kb/s from test.tampabay.rr.com
Upload - 100 kb/s by uploading to my USF webspace

Mine:
Download - ~800 kb/s test.tampabay.rr.com
Upload - 60 kb/s by uploading to my USF webspace

Why the HELL is his upload speed so much faster than mine?!
The only difference is that he lives in Treasure Island/St. Pete (33706) and I live in Tampa (33613).

I figured I'd ask/post here before calling up Bright House and complaining.

2 things your basing your upload speed "test" by uploading to a usf server
also your on wireless. Do this bypass your wifi plug directly into the modem and goto somewhere like speakeasy.net and see what your upload is then.

Also are you on roadrunner lite ??

**Tripw0l** · 01-08-2007, 01:25 AM

Quote:

Originally Posted by ChrisN1313

2 things your basing your upload speed "test" by uploading to a usf server
also your on wireless. Do this bypass your wifi plug directly into the modem and goto somewhere like speakeasy.net and see what your upload is then.

Also are you on roadrunner lite ??

it'd be impossible to get those speeds on rr lite

you're right though about the wireless.

Additionally, in theory, your upload cap is supposed to be at around 64kb/s assuming that you have regular rr at both locations.

aaron1017 · 01-08-2007, 08:10 AM

I also tested the upload speed to my RoadRunner webspace.

I was plugged directly into the cable modem. I also tested the upload speed by seeding the same 4 torrents on my laptop plugged into each location.

Not sure why he is getting that extra speed.

**Clint** · 01-08-2007, 08:51 AM

mine never got above 60 kb till we upgraded bandwidth after adding HBO and skinemax, now I can get around 100... I'd be willing to wager you're not on the EXACT same plan..

aaron1017 · 01-08-2007, 11:10 AM

^ Interesting. I'll check it out. I haven't seen that information anywhere.

EDIT: Yep, he has HBO and Cinemax. damnit

01-07-2007, 12:59 PM	#55 (permalink)
aaron1017 is not Rotarded anymore!	I was setting up a wireless network at my mom's boyfriend's house and decided to test the upload and download speed and compare it to my upload and download speed. We both have normal residential class Road Runner service. Here are the stats: His: Download - ~800 kb/s from test.tampabay.rr.com Upload - 100 kb/s by uploading to my USF webspace Mine: Download - ~800 kb/s test.tampabay.rr.com Upload - 60 kb/s by uploading to my USF webspace Why the HELL is his upload speed so much faster than mine?! The only difference is that he lives in Treasure Island/St. Pete (33706) and I live in Tampa (33613). I figured I'd ask/post here before calling up Bright House and complaining. Last edited by aaron1017 : 01-07-2007 at 01:07 PM.

01-08-2007, 11:10 AM	#60 (permalink)
aaron1017 is not Rotarded anymore!	^ Interesting. I'll check it out. I haven't seen that information anywhere. EDIT: Yep, he has HBO and Cinemax. damnit Last edited by aaron1017 : 01-08-2007 at 11:16 AM.

12-29-2006, 10:16 AM	#45 (permalink)
John I print money	i think what he's saying is (and I agree with him) that no matter what he says, your opinion isn't going to change. And its true, we have your verizon nut swingers, and your bhn nut swingers, and trust nothing anybody says will change either of their minds.

12-29-2006, 10:19 AM	#46 (permalink)
Spelunking still treysdad's bitch	True, but if there is actual information being presented, rather than what I was told in the verizon thread, "you get what you pay for", than I would be more apt to listen. Trip, please post, I promise to listen.

12-29-2006, 11:01 AM	#47 (permalink)
Trip Dramatic Lemur	I wasn't alluding to "You get what you pay for". I said that people rarely take the initiative to find out exactly what it is that they are paying for. I wish I could talk about the reasons behind some of BHN's shortcomings. There is enough allusion there to keep you busy pondering for quite some time, I am sure.

12-29-2006, 11:07 AM	#48 (permalink)
Spelunking still treysdad's bitch	Honestly, I'm not going to spend any time pondering it. If you're not going to say anything, than there's nothing for me to think about. If I sat there scheming about what could possibly be wrong, I might as well move to Roswell and come up with 90 other conspiracy theories

12-29-2006, 11:46 AM	#49 (permalink)
POLLO /dev/null	I'll try to be short and concise. Is not that I don't care, but Im here to make a living just like you. There is enough firefighting that I do on a daily basis to come to my home away from home to be defending my employer on MY forums, when after all my employer doesn't care that Im in the middle of nowhere fixing shit at 3:00am on Christmas day.... Doesn't matter which sector do you work for, as long as there is another ship leaving dock there will be options and people will complain one way or the other, now that Verizon is here, you will see more of this more frequently, and in fact, I welcome that because that means Im up for bids to whoever wants to hire me at the highest rate. Does that mean that what you say doen't matter ? of course not, some of the major compaints that I've seen logged here as been brought up to several meetings. One of them being the ridiculous idea of not having a 15/2 RR package, unless you have digital phone, which I think is a total load of shit of which none of the technical groups have any control over. Based on the trends, in my field ( digital video, interactive, and on demand applications) the majority of our current issues are at the customers site can can be easily fixed providing there is enough knowledge, initiative, and sense of customer service with a lot of the field techs, which currently very little to none. In my opinion anyone who is employed that interacts with the customer, should be intimate on how the DHCT/MTA's work, it's boot process, loading of applications, acceptable signal threshold, but that falls on another category. In reality we have over 2 million customers, Bright House Tampa being the 2nd largest MSO in the world, spread over Pinellas, Manatee, Hillsborough, Citrus, Hernando, Polk, and Pasco county, with over god knows how many servers, earth stations (aka satellites), receivers, routers, DWDM, repeaters, amplifiers, miles of fiber and anything in between that relates to delivering tv/phone/internet to those 2 millions customers, there is definetly a lot that needs improvement, there's a lot that we are doing right, but out of those 2 million people, you really can't please them all. I am not in sales, marketing, customer service, or customer retention, so Im not going to sweet talk you and make you offers and promises, or excuses, they aren't paying me enough.

12-29-2006, 12:00 PM	#50 (permalink)
MianoSM Custom User Title	We have 3.5 million customers from what I was told yesterday. : ) The call centers handle less the 8% of those subscribers on a yearly basis. : )

12-29-2006, 12:32 PM	#51 (permalink)
Vito_Corleone TR Balla Donor Supreme	Holy shitstorm, lol. What I meant buy "don't care" isn't that you guys don't care about the company or that you don't care about the customers. I was saying you don't care that some people want to complain, you don't feel the need to be in every one of these threads dangling off the company's nuts and arguing every last point for them. Sorry for using you guys as examples, I should have left your names out of it.

12-29-2006, 01:37 PM	#53 (permalink)
Trip Dramatic Lemur	No offense here either Vito. I have a rant for the Verizon thread that I wrote up last night that I want to post. I'm just not so sure it'd be a good idea. Waiting for approval.

01-08-2007, 08:10 AM	#58 (permalink)
aaron1017 is not Rotarded anymore!	I also tested the upload speed to my RoadRunner webspace. I was plugged directly into the cable modem. I also tested the upload speed by seeding the same 4 torrents on my laptop plugged into each location. Not sure why he is getting that extra speed.

01-08-2007, 08:51 AM	#59 (permalink)
Clint keyboard hardass	mine never got above 60 kb till we upgraded bandwidth after adding HBO and skinemax, now I can get around 100... I'd be willing to wager you're not on the EXACT same plan..