Verizon rants here. - Page 2

Cornwalace · 12-15-2006, 01:43 AM

I understand your concern's, and I admit that I'm biased to BH, but, sometimes people act like we should lower our rates to $0 just because Verizon is in their area. That's where my rant was deriving from. I work there to make a pay-check, and it kinda gets to me when they keep bitching about switching to Verizon at every possible second. What's worse is when it is in the area, but, they're putting up with BH for the hell of it, and I'm doing my honest best to fix whatever problem they have, all the while, hearing them bitch.. It get's aggravating. If they wanna switch,

FUCKING SWITCH!!

I do not disagree with you guys though. Simply my rant.

**MianoSM** · 12-15-2006, 02:14 AM

I heard that some people believe toilets run on electricity.

If competition enters the area, then profits will be lost just to the sheer fact that its something new that quite a few people are going to try just for the sake of trying.

Now if you call up and say that the price is the determining factor in your switch, then taking a loss for 6 months would be worth keeping your business, and hopefully making money off of up-selling you, or making profits when you purchase other services from BH.

The fact that a company will drop prices to keep you doesn't mean that if they did that across the board that they would still be profitable.

Trizzle · 12-15-2006, 09:24 AM

Quote:

Originally Posted by MianoSM

I heard that some people believe toilets run on electricity.

If competition enters the area, then profits will be lost just to the sheer fact that its something new that quite a few people are going to try just for the sake of trying.

Now if you call up and say that the price is the determining factor in your switch, then taking a loss for 6 months would be worth keeping your business, and hopefully making money off of up-selling you, or making profits when you purchase other services from BH.

The fact that a company will drop prices to keep you doesn't mean that if they did that across the board that they would still be profitable.

This is true, competition is always good for the customer and I don't think that people realize what's actually going on in the competitive business side of things. That's ok, I'm still going to get threats over the phone to switch companies because the customer didn't get exactly what they want when they want it. I've had a lot of people get off my phone sounding dissatisfied or angry and I've come back to the accounts just to see that they gave numerous reps after me a hard time as well. This is not the majority of the customer base, just people that try and use a little leverage against a company to pinch pennies. I have no problem with that but it does make the job more stressful.

**Spelunking** · 12-15-2006, 09:39 AM

I completely understand what every one of you have said, but the fact remains that for years BHN has basically had no competition. IF your services were as good as you say, the huge defection of customers would not have happened. Yes, lower price points can drive some customers to switch, but overall it's a hassle to switch companies, so most people would not switch unless they had reason to. Maybe not every reason is completely valid, but you can't argue the numbers, everyone I know wants out of BHN.

**MianoSM** · 12-15-2006, 10:07 AM

BH has had competition, it just usually buys it up. : )

Through buying up the other companies, then BH has to spend money on upgrading the old equipment, and meshing it into the BH system....I imagine that costs money, not only to upkeep and maintain, but also for the use as well.

I know of about 100,000 people that are die hard BH fans. They usually call in asking for password resets, voicemail PIN resets, or just general assistance with dial access or programming their remote.

**Spelunking** · 12-15-2006, 10:43 AM

While 100,000 may constitute a large customer base, I am curious to know how many have already switched? Do you keep a log, or running talley of customer's lost? (I know you probably don't but thought I'd ask anyway)

**MianoSM** · 12-15-2006, 11:02 AM

I just try and assist with any technical issues.

Honestly, everything else I have nothing to do with.

**Brian** · 12-15-2006, 12:23 PM

Quote:

Originally Posted by spelunking at its finest

While 100,000 may constitute a large customer base, I am curious to know how many have already switched? Do you keep a log, or running talley of customer's lost? (I know you probably don't but thought I'd ask anyway)

Yes, that info has to be reported to a 3rd party. We have a lot more then 100,000 RR Subs, not sure of the exact number now. But the the customer base is growing rapidly. Not just in RR but in DP and Cable as well.

**Spelunking** · 12-15-2006, 12:45 PM

Quote:

Originally Posted by Brian

Yes, that info has to be reported to a 3rd party. We have a lot more then 100,000 RR Subs, not sure of the exact number now. But the the customer base is growing rapidly. Not just in RR but in DP and Cable as well.

I understand you have alot more than 100,000 subscribers, but he had said there are 100,000 faithful BHNer's, there's a big difference between subscriber and faithful. Do you happen to know your in/out ratio? (customers gained/lost)

Trizzle · 12-15-2006, 01:19 PM

as far as people stopping their internet service and going directly to Verizon, I don't think we have numbers on that and I don't think the head honchos care that much to hire statisticians to figure that out either. At this point Verizon's FiOS network is still very small in the Tampa Bay division and it is very expensive for them to keep expanding so over the next few years this turnover rate may increase but atm there still hasn't been a big boom yet.

**John** · 12-15-2006, 01:38 PM

Quote:

Originally Posted by spelunking at its finest

It's not that big of a deal, and I'm sure they will expand the movies. If I remember, Brighthouse had shit for a while too, now they have a ton.

ya seriously, add to that I had the opportunity to again try Verizon TV last night and was satisfied I made the right call. The VOD really does suck, and yes, I use it all the time, probably more than I watch actual live feed tv.

**Spelunking** · 12-15-2006, 01:41 PM

So you cancelled FIOS?

crackerlogic · 12-15-2006, 01:44 PM

The truth is that both company's have there base customers and those number are not changing that much, for each customer that leaves BHN a customer leaves Verizon. Both company's are growing in customer base. The true race is to see who will pick up the dial up customers.

**Spelunking** · 12-15-2006, 01:47 PM

My GF's townhomes just put up a fence behind hers, they cut the cable to the entire place, guess I should go and bitch to verizon, even though it's not their fault, just to keep things fair.

ChrisN1313 · 12-15-2006, 01:58 PM

BHN lost less than 5% of customers to FIOS so far. Last I checked it was close to 600,000 Roadrunner subs

TSX24L · 12-16-2006, 06:34 PM

Quote:

Originally Posted by Zate

Thats pretty the point.

exploiting the fact that your customers cannot yet get the cheaper better service is not good business.. its predatory and will NOT endear your customers to you.

Losing customers wont make you much money will it.

If your a big enough company customers are a dime a dozen.

SnkEatr · 12-18-2006, 04:01 PM

Tampa Bay division includes 5 counties, Last time i checked FIOS Is Hills. only, and competition in Pinellas is with Knology, Thats the most F'd up internet provider around, be glad thats not your only choice. Zate whats your beef with BH anyway?

Garrett · 12-18-2006, 05:04 PM

Quote:

Originally Posted by SnkEatr

Tampa Bay division includes 5 counties, Last time i checked FIOS Is Hills. only, and competition in Pinellas is with Knology, Thats the most F'd up internet provider around, be glad thats not your only choice. Zate whats your beef with BH anyway?

its in all of the new neighborhoods in pasco too. i believe my problem with BHN is the same as Zates. they make you overpay for slow and degraded service. Not customer service but the actual lines.

Trizzle · 12-19-2006, 09:53 AM

Quote:

Originally Posted by zyiro

its in all of the new neighborhoods in pasco too. i believe my problem with BHN is the same as Zates. they make you overpay for slow and degraded service. Not customer service but the actual lines.

The catalyst for Zate was something along the lines of not being able to get the highest level of speed because his internet and digi-phone were on different bills or something (not something that can be helped). There were other issues, but this was the last straw apparently.

**Brian** · 12-19-2006, 10:10 AM

Quote:

Originally Posted by zyiro

its in all of the new neighborhoods in pasco too. i believe my problem with BHN is the same as Zates. they make you overpay for slow and degraded service. Not customer service but the actual lines.

My 15/2 runs just fine?

12-15-2006, 02:14 AM	#22 (permalink)
MianoSM Custom User Title	I heard that some people believe toilets run on electricity. If competition enters the area, then profits will be lost just to the sheer fact that its something new that quite a few people are going to try just for the sake of trying. Now if you call up and say that the price is the determining factor in your switch, then taking a loss for 6 months would be worth keeping your business, and hopefully making money off of up-selling you, or making profits when you purchase other services from BH. The fact that a company will drop prices to keep you doesn't mean that if they did that across the board that they would still be profitable. Last edited by MianoSM : 12-15-2006 at 02:17 AM.

12-15-2006, 01:43 AM	#21 (permalink)
Cornwalace Awesome User	I understand your concern's, and I admit that I'm biased to BH, but, sometimes people act like we should lower our rates to $0 just because Verizon is in their area. That's where my rant was deriving from. I work there to make a pay-check, and it kinda gets to me when they keep bitching about switching to Verizon at every possible second. What's worse is when it is in the area, but, they're putting up with BH for the hell of it, and I'm doing my honest best to fix whatever problem they have, all the while, hearing them bitch.. It get's aggravating. If they wanna switch, FUCKING SWITCH!! I do not disagree with you guys though. Simply my rant.

12-15-2006, 09:39 AM	#24 (permalink)
Spelunking still treysdad's bitch	I completely understand what every one of you have said, but the fact remains that for years BHN has basically had no competition. IF your services were as good as you say, the huge defection of customers would not have happened. Yes, lower price points can drive some customers to switch, but overall it's a hassle to switch companies, so most people would not switch unless they had reason to. Maybe not every reason is completely valid, but you can't argue the numbers, everyone I know wants out of BHN.

12-15-2006, 10:07 AM	#25 (permalink)
MianoSM Custom User Title	BH has had competition, it just usually buys it up. : ) Through buying up the other companies, then BH has to spend money on upgrading the old equipment, and meshing it into the BH system....I imagine that costs money, not only to upkeep and maintain, but also for the use as well. I know of about 100,000 people that are die hard BH fans. They usually call in asking for password resets, voicemail PIN resets, or just general assistance with dial access or programming their remote.

12-15-2006, 10:43 AM	#26 (permalink)
Spelunking still treysdad's bitch	While 100,000 may constitute a large customer base, I am curious to know how many have already switched? Do you keep a log, or running talley of customer's lost? (I know you probably don't but thought I'd ask anyway)

12-15-2006, 11:02 AM	#27 (permalink)
MianoSM Custom User Title	I just try and assist with any technical issues. Honestly, everything else I have nothing to do with.

12-15-2006, 01:19 PM	#30 (permalink)
Trizzle Tripw0l @ work	as far as people stopping their internet service and going directly to Verizon, I don't think we have numbers on that and I don't think the head honchos care that much to hire statisticians to figure that out either. At this point Verizon's FiOS network is still very small in the Tampa Bay division and it is very expensive for them to keep expanding so over the next few years this turnover rate may increase but atm there still hasn't been a big boom yet.

12-15-2006, 01:41 PM	#32 (permalink)
Spelunking still treysdad's bitch	So you cancelled FIOS?

12-15-2006, 01:44 PM	#33 (permalink)
crackerlogic Registered User	The truth is that both company's have there base customers and those number are not changing that much, for each customer that leaves BHN a customer leaves Verizon. Both company's are growing in customer base. The true race is to see who will pick up the dial up customers.

12-15-2006, 01:47 PM	#34 (permalink)
Spelunking still treysdad's bitch	My GF's townhomes just put up a fence behind hers, they cut the cable to the entire place, guess I should go and bitch to verizon, even though it's not their fault, just to keep things fair.

12-15-2006, 01:58 PM	#35 (permalink)
ChrisN1313 Registered User	BHN lost less than 5% of customers to FIOS so far. Last I checked it was close to 600,000 Roadrunner subs

12-18-2006, 04:01 PM	#37 (permalink)
SnkEatr Registered User	Tampa Bay division includes 5 counties, Last time i checked FIOS Is Hills. only, and competition in Pinellas is with Knology, Thats the most F'd up internet provider around, be glad thats not your only choice. Zate whats your beef with BH anyway?