Verizon rants here.

[Zate]

Originally Posted by Trizzle

The catalyst for Zate was something along the lines of not being able to get the highest level of speed because his internet and digi-phone were on different bills or something (not something that can be helped). There were other issues, but this was the last straw apparently.

thats pretty much it.

I had alot of connection issues at our town house, but I think it was mostly related to old wiring and cables outside, and stuff inside being 15 years old+ aswell.

The final things that drove me to get rid of it was that I technically qualified for the 15/2 service, I had the right services except they were on 2 diff bills because my work pays for my internet. Its still billed to me, it just goes on my corp amex so i can expense it easier. I couldnt get the 15/2 over a stupid technicality and that, added to the fact that Verizon was cheaper made me switch.

It wasnt until I had the Fios that I realised just how superior the service was to what BHN provides. All the way from the people I talk to on the phone, to setting up the appointment, to not having to take 4-8 hours off work because the tech "might" arrive sometime between 8 and noon (usually about 2 pm), to the install being flawless and just plain awesome.. to the actual reliability of the service being totally amazing.

BHN didnt provide me with the same feeling that I was getting a good thing for a great price with great service. In fact they were often inept and didnt know jack when I called in, to rude, to shoddy with their service times and the work they did outside my house. And not being able to give me the 15/2 because of a technicality was just plain dumb and I still cant believe their internal systems are that fucked up.

[Spelunking]

I thought you cancelled your FIOS?

[Zate]

your thinking of john.

I just got FiosTV and love it.

[Spelunking]

Sorry, I get all you awesome admin guys confused, I'm gay for all of you.

Seriously, FIOS rocks

[Spelunking]

So my GF has not had TV, or internet for 4 days, on any of the 3 DVR boxes she has. She called verizon to tell them they need to check the line into her townhome as the neighborhood just installed a fence behind her place, and it hasn't worked since then, more than likely they cut the cable while installing the fence. They tell her they are sending someone out for the internet, AND someone out for the TV. How retarded is that? Can't they just "ping" her box, see that they aren't getting anytype of response, and realize a cable is cut? And why 2 people? It's a waste, only one needs to come out and fix the line.

Sorry FIOS fans, but just got to tell it how it is.

[Trip]

Originally Posted by Zate

I hate companies who continue to rip the off because their competition isnt in my area yet. If you can drop the price $30 a month because i can now get Verizon, it makes me feel like you've been taking advantage of me and making me pay more for a service than its worth.

To me, thats the #1 thing BHN is doing wrong, they are fucking their customers. When Optus cable came online is australia, i wasnt in an area that could ge it but Bigpond still dropped their rates across the board, even in areas where it wasnt available.

Why would they do that?.. because they understood that when it WAS in that area people would go through the hassle of changing cable companies to save that $30 a month.. and if swapping wasnt going to save them any money, 90% of people wouldnt swap.

Originally Posted by spelunking at its finest

Profits are one thing, when you can clearly offer it for less, and still profit, it's another.

How can you be so confident that a company can lower it's costs across the board? If they haven't, do you think that it may be that way for a reason and that if they really had a way around it that they wouldn't drop prices across the board? What about having to pay all of our third-party companies that assist in various regions due to zoning and other reasons? There is a reason why dropping the price as a last resort is a last resort.

Originally Posted by MianoSM

BH has had competition, it just usually buys it up. : )

Through buying up the other companies, then BH has to spend money on upgrading the old equipment, and meshing it into the BH system....I imagine that costs money, not only to upkeep and maintain, but also for the use as well.

There's something to think about when considering that a company is capable of dropping costs that widely. How about literally buying the ground from under a company? How about lending ground to a company? How about CLEC's?

Originally Posted by Brian

Yes, that info has to be reported to a 3rd party. We have a lot more then 100,000 RR Subs, not sure of the exact number now. But the the customer base is growing rapidly. Not just in RR but in DP and Cable as well.

This just in, BHN Digital Phone subscribers have passed the 2 million mark this month. A good chunk of our 'reliability issues' (the #1 complaint as stated by the BHN customers according to JD Power) come from (from inside experience to things that aren't necessarily publicized for undisclosed reasons) <come from> another company that chooses to have their own service level agreement that we have no real say on. How many business are really self sufficient? In that they have absolutely no services or other individual internal parts provided by another company somewhere? Are people really this naive?

My rant with Verizon is that they just raised their monthly service costs to new subscribers $3 (7.6%) beginning in January. While BHN continues to provide better service for the same price and in some cases lowering costs, is this to be an expected trend from this competitor? My wallet sure hopes so.

[Zate]

Originally Posted by Trip

While BHN continues to provide better service for the same price and in some cases lowering costs,

LOL...

no really.. i literally spat out my coffee..

Great way to start my day with an amusing read.

[Spelunking]

Originally Posted by Zate

LOL...

no really.. i literally spat out my coffee..

Great way to start my day with an amusing read.

Pretty damn funny!!

BHN.......lower costs..........bwahahahaha

[KuJoe]

Can Verizon offer me 100+ channels for less than $15 a month? If so I'll switch on my lunch break.

[ChrisN1313]

Originally Posted by spelunking at its finest

So my GF has not had TV, or internet for 4 days, on any of the 3 DVR boxes she has. She called verizon to tell them they need to check the line into her townhome as the neighborhood just installed a fence behind her place, and it hasn't worked since then, more than likely they cut the cable while installing the fence. They tell her they are sending someone out for the internet, AND someone out for the TV. How retarded is that? Can't they just "ping" her box, see that they aren't getting anytype of response, and realize a cable is cut? And why 2 people? It's a waste, only one needs to come out and fix the line.

Sorry FIOS fans, but just got to tell it how it is.

question for you how long was it out total was the a charge for someone coming out,was there a charge to repair the line. buddy here at work had his line cut and fios is charging him $575 to splice his fiber

[Garrett]

Originally Posted by ChrisN1313

question for you how long was it out total was the a charge for someone coming out,was there a charge to repair the line. buddy here at work had his line cut and fios is charging him $575 to splice his fiber

the only reason they would charge him is if it was his fault.

[Spelunking]

Originally Posted by ChrisN1313

question for you how long was it out total was the a charge for someone coming out,was there a charge to repair the line. buddy here at work had his line cut and fios is charging him $575 to splice his fiber

No charge. They came out today, fixed in no time. I don't know what they did, I'll find out later and let you know, but no charge. She was out of service for over 10 days, but that was her fault as she never called them, and never called them back when they called.

[ChrisN1313]

Originally Posted by zyiro

the only reason they would charge him is if it was his fault.

even if it was bhn doesnt charge at all for shit like that

[kender]

Originally Posted by ChrisN1313

even if it was bhn doesnt charge at all for shit like that

and that's why bhn doesn't pay thier techs for shit and can't afford to do a fiber project like verizon. Think about it, bhn is eating the cost of fixing the cabloe because your neighbor was a dumb ass and didn't call to have the cables located before he dug. Do you think bhn is just absorbing that cost???? NO they are passing it on to the customer and thier own employees. Verizon charges the at fault person for 2 reasons, 1. so that they don't have to pass the cost on to someone who did nothing wrong. 2. To remind the at fault person to call before you dig. If their was no penalty then they wouldn't care if they cut a cable but throw in a bill for alot of $$$ and they'll remember next time....not to mention they will tell their friends about getting a $575 bill and those friends will think twice when they dig.

This part is just speculation, but there may be a chance that the charge for the repair is federally(sp) mandated. Verizon is regulated by the FCC which means they have to abide by certain guidlines and one of those could be that they charge for a repair of this nature....bhn is not federally regulated. verizon has had to get special permission from the fcc to put advertisements for dsl and fios on the side of their own work vehicles.....odd but the fcc is wierd like that. On a side note this fcc regulation means that any crime committed against verizon is a federal offense, not that they would really pursue it, but nailing up signs to phone polls, going into distribution nodes, and cutting their cables can all fall under trespass and destruction of property on a federal level. like I said though I doubt they would do anything for these little things just a bit of trivia......but stealing copper cables or ripping the wires out of a distibution node would definately get their attention.

[Trip]

Everything you just said is the reason BHN has an HFC network and not Fiber to the premises; and then some. You got the wording wrong, but your thinking along the right lines. BHN uses HFC because it CAN afford to absorb the cost of repairing copper vs. fiber. Time will tell how much more costly those few extra yards of fiber will prove to be.

You better believe that the customer will much more likely forfeit their service than cough up for that kind of repair, intentional or otherwise. E-bay wouldn't exist otherwise.

[Spelunking]

Uh I don't know what you BHN whores are babbling about, they didn't charge her, nothing, not a dime.

You can go and spread your ghey propoganda elsewhere

[Trip]

Originally Posted by spelunking at its finest

Uh I don't know what you BHN whores are babbling about.

Exactly. Nor do you or anyone give a crap enough to ever find out what your really paying for as long as it sounds good. All the freakin magic that makes j00r b0x3s w0rk happens in a cloud. Pay no mind to the man behind the curtain

Originally Posted by spelunking at its finest

You can go and spread your ghey propoganda elsewhere

Propaganda?





If I was ever worried that Verizon might actually be some competition for BHN, I am not any longer. This thread has been an eye opener.

[John]

i canceled my fios install, yet they keep calling me! I've called 3 times on the matter, and Darth Vader keeps calling me with a recorded message. This is a great reason why I am relieved I canceled, their customer service is awful to deal with.

[Spelunking]

Originally Posted by Trip

Exactly. Nor do you or anyone give a crap enough to ever find out what your really paying for as long as it sounds good. All the freakin magic that makes j00r b0x3s w0rk happens in a cloud. Pay no mind to the man behind the curtain

Propaganda?

If I was ever worried that Verizon might actually be some competition for BHN, I am not any longer. This thread has been an eye opener.

Seriously? What the hell are you talking about? There was no charge, so seems liek she's paying for good service.

Second, there have only been minor complaints on here, nothig like what has been posted for BHN, I can't even complain about this cause she didn't call verizon back. The other complaint was about lack of vod, which is only going to increase, just as BHN's did. Fucking BHN whore's swear they know all

[Trip]

Originally Posted by John

i canceled my fios install, yet they keep calling me! I've called 3 times on the matter, and Darth Vader keeps calling me with a recorded message. This is a great reason why I am relieved I canceled, their customer service is awful to deal with.

I can feel your midichlorian count rising from here. Wise choice Jedi.