Verizon rants here.

[kender]

Originally Posted by rainmkr

no FIOS in the ghetto here... Ybor area..

also anyone know to what spec FIOS installers are supposed to bury the drops? i see a LOT of fiber sticking out of the ground/laying on top of the ground. i guess once it warms up they will suffer the wrath of the lawnmower like BHN does.

Ybor says it all..... The houses in and around ybor are going to be a pain in the ass to get new cable to. Some of the housing to the east of ybor would be ok if the cable didn't have to come from ybor. The downtown ybor area is so congested with underground utilities that adding new path is like fitting 10lbs of shit in a 2lb sack. I expect it will be a while before anything that is fed from the ybor central office gets fiber, just because of the labor intensive nature of getting it there. It will get there, but the permitting and engineering has to be done even more meticulously (sp) than other areas.

It sucks but that's how it goes. There are some areas of lakewood ranch in the sarasota/bradenton area that don't have fiber.......and those houses start at 1/2 million dollars.

[MianoSM]

I really wish they didn't have to cut or nick everyone elses lines as they were installing their fiber......its really annoying.

And only makes people hate BH that much more. : (

[Spelunking]

Ok, now for my first REAL verizon rant

So I have DSL at my house, my roomie cancelled the home phone line without telling me, thus shutting down the dsl service that I pay for. I call verizon, and I can get dsl service (3mb ) without a verizon land line through what they call "dry locked". That's all well and good, but they can't just turn it back on, they said that they have to view it as a new install, and can't turn it on until jan 31. My question is, if I have had dsl for quite some time, what difference is there? If I can get "normal" dsl, why can't I get the dry-lock dsl without them coming out to install something? I guess I'm just retarded.

I really need FIOS to show up in my area.

[MianoSM]

They are probably going to trap the line so as you can't use local phone with the DSL.

[Spelunking]

Originally Posted by MianoSM

They are probably going to trap the line so as you can't use local phone with the DSL.

Uh, from what I understand, dsl can not carry voice, it's already separate from phone service, just carried on the same line (which is why you need the filters). So if dsl can already be sent, why do they need to take so long?

[Clint]

They had some marketing reps going through the neighborhood 2 weeks back so we went ahead and signed up to move everything over. The install date was 4/7/2007 at 1-3pm...

They never showed.

Strike one.

[BlackZ28]

Originally Posted by Clint

They had some marketing reps going through the neighborhood 2 weeks back so we went ahead and signed up to move everything over. The install date was 4/7/2007 at 1-3pm...

They never showed.

Strike one.

That sucks! They had reps through my neighborhood about a week and a half ago, and it was installed a week ago. Got tv and internet, around $110 a month. Here are my rants:

TV

-- DVR sucks, have to press too many buttons to get what u want done, although it does have more options than Brighthouse DVR
-- Guide is so hard to read. They give too little space to the names of the shows
-- Remote blows, the red FIOS button in the middle is annoying as hell. When I want to turn on my tv, it turns off the box. When I want to turn the box back on, it turns off the tv. And when the box turns off, it takes forever for the guide and info to come back up.
-- Digital channels dont look that great, and I really think the HD channels looked much better on Brighthouse. (i have 51" 1080i, using components)

Internet

-- Downloads are SLOW! End of story. I think im supposed to have 10/2, but simple webpages are loading as if i was on dialup! Download sites show 2.5-3mb downloads. Ill be calling about that today or tomorrow.

[Clint]

i didnt think 10/2 was an option.. it was either 5/1 or 20/5

[Vito_Corleone]

I hate these motherfuckers so bad.

[Brian]

Originally Posted by Vito_Corleone

I hate these motherfuckers so bad.

Still waiting to have the fiber line for the business my family owns buried. Been almost a year now.

[Vito_Corleone]

Originally Posted by Brian

Still waiting to have the fiber line for the business my family owns buried. Been almost a year now.

My main qualm with BHN was that they wouldn't give me the higher speeds and that it takes forever to get a tech. These fuckers have great INTERNET service, but their CUSTOMER service is fucking unreal. My past three bills have been wrong by HUNDREDS of dollars. It's fucked.

[rainmkr]

seems like both companies suck dong when it comes to good customer service.

i'm crying now because i quit BHN and i would be happy with 10/1 but i don't want a fucking DIGITAL COMBO.

all the stuff i watch is under 100. i don't need a goddamn box.

[_Charles_]

I originally ordered Fios with Internet, TV, and phone. Later, I dropped the phone.

All of a sudden, I couldn't pay on-line, as my account number was no longer my phone number, and they wouldn't accept anything BUT a phone number as an account number.

I went to the local VZ office to pay my bill, they said they couldn't accept my money. WTF? I called VZ to get the account issue straightened out, and they were stumped. They said they had to open an 'internal trouble ticket to get it resolved'. Fine I said. (Basically, they probably said that to get me off of the phone).

Well, this past sunday, VZ cut of my TV. Fine. I paid by phone Monday (It let me make a payment!!!). I called tuesday to find out the status. It took me 4 phone calls, countless transfers, worlds most annoying IVR, and about 1.5 hours to find out that a billing rep had to 'do something'. She stated that the TV service is normally turned on within 24-48 hours of payment recieved.

Okay...it's been 48 hours. NO TV!

I called tech support, my account is still showing suspended. He transerred me to a billing dept. I got a message that they were closed, and that they are only open M-F 8am-6pm Eastern... IT WAS FUCKING 5:15pm!!!

When I tryed calling VZ's collections number, it would answer and go straight to 'On-hold' music...no IVR???? Endless hold!

When I call the Billing number on VZ's website for Fios, I get different prompts everytime I call...and then, when it goes to Billing, I get: "This call can not be completed at this time"

So who's bill did I pay if not mine?

Fuck Verizon. I'm seriously thinking about switching back to Time Warner.

Charles

[_Charles_]

So...at 5:50, I place another call to Collections, this time I get prompts. I follow the steps and I get placed on hold. @ 6:20, a young lady pics up, and I explain my issues. She asks me some questions, and then, she states she has to put me on hold while she checks my payment verification #. 5 minutes later, the Verizon On-hold music stops.... I remained on teh phone, with dead silence for another 30 minutes. @ 7:00pm, I called from my cell phone. They were fucking closed!!! I went ahead and hung up. My cordless was dieing anyways.

I called back to the automated account line...my current balance with VZ is ZERO!

WTF? I WANT MY DAMN TV!!!

[Vito_Corleone]

I hate Verizon.

[_Charles_]

Verizon HQ, New York 800-621-9900

Verizon Wireless 800-922-0204 phone support

Verizon Wireless Compliance Guideline Ethics 800 488 7900 for ethic complaints and customer treatment

Verizon Guideline Ethics 800 856-1885 or 800 968-4586 TTY for ethic complaints

Verizon Field Personnel Tech Support 888-483-9800 reserved for DSL Repair, Field Personnel and Central Offices

Verizon Business Office 800-483-5000 voice lines

Verizon Business 800-483-4000 voice repair, support

Verizon Fiber Solutions Center 888-660-3666 to expedite phone and Internet service installations

Verizon Partner Solutions Business Accounts Center 800-344-4831

Verizon Avenue 866-892-8368 they connect Apartment Complexes, Condominiums, etc

Verizon Edge Business DSL 877-483-0148 orders

Verizon Business FIOS 800-941-3097 orders, Everett, Washington

Verizon FIOS 888-553-1555 residential

Verizon FIOS 888-991-5999 business

Verizon FIOS Small Business High Value department 800-606-7988

Verizon Fiber Solutions Center 888-244-4440 for existing service

Verizon "Encore" 800-688-2880 order placement

Verizon Business Partnership Channel 888-571-3971 (direct, no voice recognition system), e-mail: BPCEXCOMPLAINT@verizon.com

Verizon Security security@verizon.net security related issues

Verizon Internet Data Services 317-896-4193 Business Partnership Channel

Verizon Online Internet Services for residential customers 800-567-6789

Verizon Online Internet Services for business customers 888-649-9500

Verizon Executive Office Advanced Data Broadband 866-848-7700 good for complaints and quick resolutions

Verizon Customer Relations 800-483-7988 option 3 (complaints)

Verizon Legal Department:
1880 Campus Commons Dr., Reston, VA 20191

[Just Dave]

Originally Posted by _Charles_

I originally ordered Fios with Internet, TV, and phone. Later, I dropped the phone.

All of a sudden, I couldn't pay on-line, as my account number was no longer my phone number, and they wouldn't accept anything BUT a phone number as an account number.

Dude, the SAME thing happened to us 2 months ago I think. We never had phone, but had online payment (manual, not automatic) setup. All of the sudden you can't login without a phone number. You'd think Verizon employees would know about this change, but they were clueless. So we setup online payment with their new system, but it charged automatically (2 weeks before the bill was due, 1 week before we planned to pay it) and charged us an extra $50. So my wife calls back, they say the extra $50 was for some activation charge they forgot to charge us in the beginning. Who the fuck suddenly remembered to charge us? It's taken 2 months to get automatic payment cancelled so we learned our lesson and just mail a check in (the only bill we don't pay online). Our contract is up in August, and I think we're going back to BH because no matter the problems we had with their service, you could at least get ahold of someone within 4 hours of waiting.

[_Charles_]

I called Customer Advocacy this morning, and they opened a ticket on my account.

Around 4pm, I called Tech support (I was on the road). They still showed the account as suspended, so they transferred me to billing. Billing said I have a $0 balance, and my TV account showed suspended, but they couldn't do anything about it. So...I got transferred to Collections again. 45 mins later, my cell dies.

I got home, called Verizon Executive Office Advanced Data Broadband. They sais they only handle DSL and that teh customer advocacy group I called in the morning was teh correct group, and that she saw my open issue with them. She forwarded me to the VM of the person handling my issue. I left a message.

Right now, I am on hold, trying to get ahold of collections...31 mins so far...

[Spelunking]

I just had it installed yesterday, so far I've had some issues, but the service I got from the reps has been great. They didn't activate my HD channels, so the lady took my information down, and actually called me back today to let me know that it would be turned on tomorrow. They also put me down for phone service, which I never signed up for. I talked with a different guy in billing, and he's going to call me back on Mon. I don't quite understand why they are giving you such a hassle

[_Charles_]

No idea either, but my final call to collections got things resolved.
It only took 3 days...and 7.5 hours of phone calls.

Apparently, when the collections system sent the account suspension system, it's supposed to flag my account as 'Denial of Service', but it didn't. So when they were trying to reconnect it, the system looks for the 'Denial of Service' Flag, before sending the reconnect to the other system to remove the suspension. There was no 'Denial of Service' flag...so it wasn't able to complete the reconnection.

Whatever. After they figured it out, they reinstated my service and I had TV within minutes.

This still doesn't resolve my account number issues with them. I still have to call billing back to have them issue a fictitious phone number to my account so I can pay my bills online and in Verizon stores.

Charles